Setting Ticket Selections
Our ticketing platform offers you the option to create tickets based on different attributes such as different days, sections, rows, categories and more. This allows customers to select the type of ticket they wish to purchase – hence the term ticket selections. For example, your event may have different ticket pricings for different sections (VIP and standard sections) or you separate tickets according to different days where customers could buy tickets for one day or more. Thus, you need to define your ticket attributes prior to setting your ticket selections.
You do not need to do this step if your event only has one type of ticket a.k.a General Admission (GA).
Define Ticket Attributes
- On your Organizer Dashboard, go to “Event Manager” > “Add Event”.
- You will see a page to choose your event category, as shown below. Select the most suitable category for your event. Then, click “Select”.
- Then, you will see the “Add Details” page. Scroll down and you will see “Ticket Type” selection menu, as shown below. This is where you need to select your ticket type, which is “Ticket by sections, rows, categories, packages or days.”
- Once you selected the ticket type as above, a new tab called “Ticket Attributes” will appear, as depicted above. This is where you will define your ticket attributes.
- You can define a new ticket attribute by selecting “Create ticket attribute” or you can choose from existing ones that were used by other event organizers by dropping down the menu.
Create New Ticket Attribute
- In the Ticket Attribute tab, select “Create ticket attribute” and click “Add” as shown below.
- In the new section that appeared, you need to define the ticket attribute “Name” and “Values.”
- The attribute name is used to identify the particular attribute. Popular attributes are like,
- Section or Block – seating is divided into sections or blocks.
- Row – seating is assigned by row.
- Package – seating is divided into different packages or values such as Standard and VIP.
- Day – access to the event in different dates.
- Enter a name for the attribute in the “Name” field on the left side. This name will not appear on your event page.
- Then, you need to specify the values for the attribute. Each value needs to be separated with a pipe (|) symbol. Popular attribute values are like,
- Section A|Section B|Section C
- Row 1|Row 2|Row 3
- Early Bird|Standard|VIP
- Jan 10|Jan 11|Jan 12
- Day 1|Day 2| Day 3
- Enter the values for the attribute in the “Values” field on the right side, separating each value with a pipe (|) symbol, without spaces around the symbol.
- Next, ensure that the “Visible on the event page” checkbox is checked.
- Check the “Used for ticket selections (recommended)” checkbox to ensure your customers can select their tickets based on the attributes you just created.
- Once you’re done, click “Save Attributes.”
Examples of Ticket Attributes
- Early Bird, Standard and VIP Tickets – If you divide your tickets into early bird, standard and VIP tickets, you may enter “Packages” as the attribute name and “Early Bird”, “Standard Ticket” and “VIP Ticket” as values separated with the pipe (|) symbol. In this case, your attribute values will look like “Early Bird|Standard | VIP” without the double-quotes, as depicted below.
- Tickets with Sections and Rows – If you subdivide your tickets into sections or rows, you may create two attributes with two names – “Section” and “Row.” For attribute “Section”, you could enter values like “Section A|Section B|Section C|Section D|Section E|Section F” which represent section A to F. For “Rows,” you could type “Row 1|Row 2|Row 3|Row 4|Row 5” meaning five different rows.
- Please note that in these examples, the customer is unable to pick reserved seating with a unique seat number. Instead, they can randomly seat at the event according to the section and row.
Generate Ticket Combinations Based on Ticket Attributes
- Once you’ve created your ticket attributes, you need to specify the ticket prices and quantities.
- Go to the “Ticket Selections” tab and you should see a dropdown menu.
- Click on the dropdown menu and choose “Create selections from all attributes” as shown below. This will create tickets for every possible combination from your ticket attributes.
- Once you selected “Create selections from all attributes,” click “Go,” a pop-up will appear saying, “Are you sure you want to link all selections? This will create a new selection for each and every possible combination of selection attributes (max 50 per run).” For example, if you have two attributes which are “Sections” and “Rows,” the system will generate all combinations deriving from all sections and rows values such as Section A – Row 1, Section A – Row 2, Section A – Row 3 and so forth. The same goes for Section B and its rows.
- The more values you have inside your attributes, the more combinations there will be, hence the longer it takes for the system to generate all the combinations. For example, if you have 10 sections (section A to J) and 10 rows (row 1 to 10), the total is 100 combinations (10 x 10). The system only produces 50 combinations each time, thus you need to repetitively run the command in order to produce all the combinations. In this example, the system has to run twice to produce 100 combinations.
- Click “Ok” to proceed. You will notice the ticket combinations appearing below the dropdown menu as shown below.
- If you have more than 50 combinations, you should again select the option “Create selections from all attributes,” and click “Go” to execute the ticket generation process again.
Set Ticket Prices and Quantities For Ticket Combinations
- Once you have generated the ticket combinations that you desired, next is you need to set the ticket price and quantity for each combination.
- Under “Ticket Selections” tab, you will notice the many ticket combinations that you have generated. Click on one of them and it will reveal a form.
- In the form, enter the price for the ticket in the “Regular Price ($)” field.
- In the “Quantity Status” field, you may specify the quantity based on availability or based on the number of units. By default, the quantity options are “Available” and “Unavailable”.
- If you wish to specify an exact number of tickets, check “Manage tickets?” and the quantity field will change to a number. Enter the number of tickets you wish to sell.
- You may also choose to have the ticket in digital format such as PDF file. To enable electronic tickets, check the checkbox “PDF Ticket.”
- You can even add an image for each ticket combination. This image will appear when the customer selects the ticket combination.